Gaming Should Always Be Fun and Safe

Our Commitment to Responsible Gaming

9bd9 was built with Bangladeshi players at the centre of every decision — and that includes decisions that protect players from harm. We believe gambling should be an enjoyable pastime, not a compulsion. Our responsible gaming framework is designed to give every player on the 9bd9 platform the information, tools, and support they need to stay in control.

We take our obligations seriously. 9bd9 employs automated monitoring systems that flag unusual betting patterns, rapid deposit escalations, and extended session durations. When our systems detect behaviour consistent with problem gambling, our team will proactively reach out to the player concerned and offer guidance and support — including the option to activate account restrictions immediately.

Responsible gaming is not a one-time notice — it is woven into every layer of the 9bd9 platform. From the account registration process (which includes an age declaration) through to our ongoing player monitoring activity, the welfare of our players informs how we design and operate the platform every single day.

Age Restriction — 18+ Only

9bd9 operates strictly as an 18+ platform. No person under the age of 18 is permitted to register an account, make a deposit, place a wager, or access any real-money game on the 9bd9 platform. This is a non-negotiable rule and a core component of our responsible gaming policy.

Age verification is performed during the account registration process. All players are required to confirm that they are 18 years of age or older before an account is activated. In addition, 9bd9 may request documentary proof of age — such as a valid National Identity Card (NID), passport, or birth certificate — at any point during the life of an account. Accounts that cannot be verified as belonging to an adult will be suspended immediately and any remaining balance will be handled in accordance with our terms and conditions.

Protecting Minors

If you share a device with younger family members, we strongly recommend taking the following precautions to prevent underage access to the 9bd9 platform:

• Never save your 9bd9 login credentials in a shared browser or device.
• Always log out of your 9bd9 account when you finish a session on a shared device.
• Use your device's parental control or screen-time management features to restrict access to gambling websites.
• Keep your account password confidential — do not share it with family members, including adult relatives.
• If you believe a minor in your household has accessed your 9bd9 account, contact our support team immediately at [email protected].

Player Protection Tools

9bd9 provides every registered player with a suite of self-management tools that can be activated at any time from within the account settings panel. These tools are designed to give you direct, immediate control over how you gamble — without requiring you to contact support first. All limits and restrictions become effective in real time, with no delay.

Deposit Limits

You can set a maximum deposit cap for any of three time windows: daily (24 hours), weekly (7 days), or monthly (calendar month). Once a deposit limit is active, 9bd9 will automatically block any deposit that would cause you to exceed that limit within the specified period. You may reduce your deposit limit at any time, with the reduction taking effect immediately. Requests to increase a deposit limit are subject to a mandatory 24-hour review period — this cooling-off window is intentional and cannot be waived.

Wagering Limits

In addition to deposit limits, you may set a maximum stake per bet or per game session. This is particularly useful for players who enjoy fast-paced games such as slots or live casino titles, where individual wagers can accumulate quickly. Wagering limits are applied at the account level and cover all game categories available on the 9bd9 platform.

Loss Limits

A loss limit caps the maximum net loss you are permitted to incur within a defined time period. Once your net losses reach the set threshold for the day, week, or month, further wagering will be suspended automatically until the limit period resets. Like deposit limits, loss limit reductions take effect immediately while increases require a 24-hour waiting period.

Time-Out Periods

A time-out is a short-term account suspension that you can activate yourself. Available durations are 24 hours, 3 days, 7 days, and 30 days. During a time-out, your account is inaccessible — you cannot log in, deposit, or place any wagers. All promotional communications are also suspended for the duration. At the end of the time-out period, your account is automatically reactivated unless you choose to extend the time-out or escalate to full self-exclusion.

Reality Check Notifications

Reality check notifications are periodic pop-up messages that appear during an active gaming session and display how long you have been playing and your net win/loss position for that session. You can configure the frequency of these notifications — every 30, 60, or 90 minutes — from your account settings. These prompts give you a regular opportunity to pause and assess whether you wish to continue playing.

Self-Exclusion

Self-exclusion is the most comprehensive protection tool available on the 9bd9 platform. It is intended for players who feel that their gambling has moved beyond entertainment and that a significant break or permanent cessation is necessary. 9bd9 takes self-exclusion requests with the utmost seriousness — once activated, a self-exclusion cannot be reversed until the full elected period has elapsed, and the process for lifting a self-exclusion includes a mandatory reflection period.

Available Self-Exclusion Periods

• 6 months — recommended for players seeking a substantial break to reassess their relationship with gambling
• 1 year — appropriate for players who recognise a persistent pattern of problematic play
• 2 years — for players who need an extended period away from all gambling activity
• Permanent (indefinite) — for players who wish to close their account with no possibility of reactivation

What Happens During Self-Exclusion

As soon as a self-exclusion is activated on your 9bd9 account, the following measures take effect immediately and without exception:

1. Account access suspended — you will not be able to log in to your 9bd9 account for the duration of the exclusion period.
2. All open sessions closed — any active game sessions will be terminated and any in-play wagers will be settled according to standard rules.
3. Deposits blocked — no deposit from any payment method (bKash, Nagad, Rocket, Upay, Visa, Mastercard) will be accepted against an excluded account.
4. Marketing suppressed — your email address and mobile number will be removed from all 9bd9 promotional communication lists for the duration of the exclusion.
5. Balance preserved — any remaining account balance at the time of self-exclusion will be held securely and returned to you upon verified request, subject to identity verification and standard terms.
6. Reactivation requires review — at the end of a non-permanent exclusion period, reinstatement is not automatic. You must contact the 9bd9 support team and complete a brief responsible gaming review before access is restored.

How to Request Self-Exclusion

You can initiate a self-exclusion through any of the following methods:

• Log in to your account and navigate to Account Settings → Responsible Gaming → Self-Exclusion, then select your preferred exclusion period and confirm.
• Contact the 9bd9 support team at [email protected] with the subject line "Self-Exclusion Request" and specify your desired exclusion period.
• Use the live chat feature within your account to speak with a support agent who can activate the exclusion on your behalf immediately.

Warning Signs of Problem Gambling

Problem gambling develops gradually and can be difficult to recognise, particularly when you are in the middle of it. The following warning signs are recognised indicators that gambling may be having a negative impact on your life. If several of these apply to you, we strongly encourage you to use one of the player protection tools available on 9bd9 or to speak with a professional support service.

• Spending more money on gambling than you originally planned or can afford
• Chasing losses — gambling again immediately after a loss in an attempt to win back money
• Lying to family members or friends about how much time or money you spend gambling
• Borrowing money, selling possessions, or using bill money to fund gambling activity
• Feeling irritable, anxious, or depressed when you are not gambling or when you try to stop
• Neglecting work, education, family responsibilities, or personal health to spend time gambling
• Gambling to escape stress, boredom, loneliness, or difficult emotions rather than for entertainment
• Failed attempts to reduce or stop gambling despite a genuine desire to do so
• Thinking about gambling persistently — planning the next session, calculating odds, or replaying past bets
• Needing to bet larger and larger amounts to achieve the same level of excitement
• Experiencing financial difficulties — unpaid bills, mounting debts — that are directly linked to gambling losses
• Feeling shame, guilt, or hopelessness about your gambling behaviour

Support Resources

If you are concerned about your own gambling or the gambling behaviour of someone close to you, seeking help is the right and courageous step to take. The following organisations and resources are available to provide confidential, professional support. All contact details are provided as plain text — please note that 9bd9 is not affiliated with or responsible for any of these external organisations.

Talking to Someone You Trust

Beyond formal support organisations, one of the most effective first steps is talking to someone you trust — a family member, a close friend, or a community leader in your area of Bangladesh. Sharing what you are experiencing reduces the isolation that often accompanies problem gambling and can open the door to practical support from people who care about you.

If you are not ready to speak to someone in person, the 9bd9 support team is available 24 hours a day by email at [email protected]. Our agents are trained to handle responsible gaming conversations with sensitivity and without judgment. All communications are treated as strictly confidential.

Safer Gambling Tips

For the majority of 9bd9 players, gambling is a recreational activity that enhances their enjoyment of sports like cricket and the BPL, adds excitement to casino games, and provides a form of entertainment. The following practical tips help keep gambling firmly in the entertainment category.

Before You Play

• Set a budget before you start. Decide the maximum amount you are comfortable losing before you open the platform. Use 9bd9's deposit limit tool to enforce this budget automatically — do not rely on willpower alone.
• Set a time limit. Decide in advance how long you will play. Use the session reminder feature to receive in-play alerts when your limit approaches.
• Play with money you can afford to lose. Never gamble with money allocated for rent, utilities, food, loan repayments, or any other essential expense.
• Check your state of mind. Avoid gambling when you are feeling stressed, anxious, depressed, or under the influence of alcohol. These states impair judgment and can lead to reckless wagering behaviour.

While You Play

• Treat losses as the cost of entertainment, not as debts to be recovered. Chasing losses is one of the most consistent predictors of escalating gambling harm.
• Take regular breaks. Step away from the screen every 30 to 60 minutes — stand up, move around, have a drink of water. Physical breaks reset your mental state and help you assess your session more clearly.
• Avoid playing across multiple games simultaneously. Splitting attention across several tables or slots increases wagering velocity and reduces decision quality.
• Do not increase your stakes to recover a losing streak. Higher stakes after losses is a hallmark of problem gambling behaviour. If you have hit your loss limit, stop.

After You Play

• Review your session history periodically in your 9bd9 account. Honest reflection on your net position over time provides a realistic picture of your gambling activity.
• Balance gambling with other activities. Make sure gambling is one of several leisure activities in your life — not the primary one. Sports, social events, family time, and hobbies provide healthy counterweights.
• If you feel the urge to log back in immediately after a session, that is a signal worth paying attention to. Consider activating a short time-out before returning to the platform.

Contact & Help

The 9bd9 responsible gaming and player support team is available every hour of every day — including during Eid, Pohela Boishakh, and all public holidays in Bangladesh. Whether you need to activate a limit, discuss your account, or simply talk through a concern, we are here.

All responsible gaming correspondence is treated as strictly confidential. Our team members are trained to handle these conversations with professionalism and compassion. You will never be judged for reaching out — we consider it a sign of strength, not weakness.

• Email: [email protected] — use subject line "Responsible Gaming" for priority routing
• Live Chat: available from within your 9bd9 account dashboard at any time
• Response Time: email responses within 2 hours; live chat typically within 2 minutes
• Language: English — all responsible gaming support is conducted in English
• Hours: 24/7, Bangladesh Standard Time (UTC+6)