Your Privacy Matters to Us

Information We Collect

9bd9 collects personal information from players in Bangladesh when they register an account, complete identity verification, make deposits or withdrawals, contact the support team, or interact with the platform in any meaningful way. The categories of data we collect are set out below, together with the specific items within each category.

Categories of Personal Data Collected

Data We Do Not Collect

9bd9 does not collect or store full payment card numbers, CVV codes, mobile banking PINs, or any biometric data. We do not collect data from minors — our platform is strictly 18+ and age verification is performed as part of the registration and KYC process. We do not collect sensitive personal data such as racial or ethnic origin, religious beliefs, or health records, except where a player voluntarily discloses health-related information in the context of a responsible gaming or self-exclusion request.

How We Use Your Data

9bd9 processes your personal data on clearly defined legal grounds. Every use of your data corresponds to a legitimate business purpose tied to the operation of a safe, fair, and compliant online gaming platform. We do not use your data for purposes that are incompatible with those stated below.

Core Service Delivery

We use your identity, contact, and financial data to create and manage your account, process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, verify your eligibility to use the platform, and deliver the games and betting services you have chosen to access. Without this data, we cannot provide our services.

Security and Fraud Prevention

Technical data — including your IP address, device fingerprint, login timestamps, and session behaviour — is used to detect and prevent unauthorised access, account takeovers, multi-accounting, bonus abuse, money laundering, and other fraudulent or illegal activities. This processing is essential to protecting all players on the 9bd9 platform.

Regulatory Compliance

9bd9 is obligated to verify the identity of all players (Know Your Customer — KYC) and to monitor financial activity for indicators of money laundering or terrorist financing. Your identity data, financial transaction history, and verification documents are used to fulfil these obligations. In some circumstances, we may be legally required to share certain data with competent authorities.

Responsible Gaming

Usage data — including your betting patterns, deposit frequency, session duration, and win/loss history — is analysed to identify signs of problem gambling behaviour. This analysis enables 9bd9 to apply responsible gaming interventions such as automated alerts, deposit limit enforcement, and support referrals. This processing is carried out in your interest and in accordance with our responsible gaming obligations.

Communications and Support

Your contact data is used to send you transactional communications such as deposit confirmations, withdrawal notifications, and security alerts. It is also used to respond to support requests submitted by email or live chat. With your explicit consent, we may also send you promotional communications about bonuses, seasonal offers, and platform updates. You may withdraw consent for marketing communications at any time by contacting [email protected].

Platform Improvement

Aggregated and anonymised usage data is used internally to analyse player behaviour trends, improve game selection, optimise the platform's user interface, and develop new features. This data cannot be used to identify any individual player.

Data Sharing & Third Parties

9bd9 does not sell, rent, or trade your personal data to any third party for commercial purposes. We may, however, share specific categories of data with trusted third-party partners and service providers in strictly defined circumstances, as described below.

Payment Processors

When you make a deposit or request a withdrawal, the necessary financial data is shared with the relevant payment processor — such as bKash, Nagad, Rocket, Upay, or the card network (Visa / Mastercard) — to complete the transaction. These processors operate under their own privacy and security frameworks and are contractually obligated to handle your data securely and only for the purpose of processing your transaction.

Game Providers

The casino games available on the 9bd9 platform are provided by certified third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. A limited set of technical data (such as a pseudonymised player identifier and session token) is shared with these providers in order to launch and authenticate game sessions. No name, address, or payment information is shared with game providers.

Identity Verification Partners

To fulfil KYC obligations, 9bd9 may use third-party identity verification technology providers who process the documents you submit (such as your National Identity Card or passport) on our behalf. These providers are bound by strict data processing agreements and may not use your information for any purpose other than the verification service they are contracted to perform.

Legal and Regulatory Disclosure

9bd9 may be required by law, court order, or regulatory instruction to disclose personal data to government bodies, law enforcement agencies, or financial intelligence units. In such cases, we will disclose only the minimum data required and, where legally permitted, will notify the affected player that a disclosure has been made.

Cookies & Tracking

The 9bd9 platform uses cookies and similar tracking technologies to deliver a functional, secure, and personalised user experience. A cookie is a small text file that is stored on your device when you visit a website. Cookies do not contain executable code and cannot access other data on your device.

Types of Cookies Used by 9bd9

• Strictly Necessary Cookies: These are essential for the platform to function correctly. They maintain your login session, remember your account preferences, and enable secure transactions. These cookies cannot be disabled without breaking core platform functionality.
• Functional Cookies: These remember your language preferences, display settings, and recently played games to provide a more personalised experience on return visits.
• Analytics Cookies: 9bd9 uses anonymised analytics to understand how players navigate the platform — which pages are visited most frequently, where users exit, and how game sessions are initiated. This data is aggregated and cannot identify any individual player.
• Security Cookies: These detect and prevent fraudulent logins, bot activity, and unauthorised access attempts by analysing behavioural signals during your session.

Managing Cookies

You may adjust your browser settings to block or delete cookies at any time. Please note that disabling strictly necessary cookies will prevent you from logging in or completing financial transactions on the 9bd9 platform. Instructions for managing cookies are available in the help section of all major browsers (Chrome, Firefox, Safari, Edge). Continued use of the 9bd9 platform after reviewing this policy constitutes acceptance of our use of cookies as described above.

Data Security

Protecting your personal data from unauthorised access, accidental loss, and misuse is a core operational priority for 9bd9. We implement a layered security architecture that combines technical controls, operational procedures, and staff training to maintain a high standard of data protection across the entire platform.

Technical Safeguards

• All data in transit is encrypted using TLS 1.2 or TLS 1.3 (256-bit SSL) protocols
• Data at rest is stored on encrypted servers with access restricted by role-based access control (RBAC)
• Player passwords are stored as salted cryptographic hashes — never in plain text
• Session tokens are time-limited and invalidated automatically upon logout or inactivity
• Intrusion detection systems (IDS) and web application firewalls (WAF) monitor for suspicious traffic patterns 24/7
• Regular penetration testing and vulnerability assessments are conducted by independent security specialists

Operational Safeguards

• Access to player personal data is restricted to 9bd9 staff who require it to perform their job function
• All staff with access to personal data are bound by confidentiality obligations
• Third-party service providers are subject to data processing agreements that mandate equivalent security standards
• Data breach response procedures are in place to detect, contain, and report any security incident within a defined timeframe

While 9bd9 takes all reasonable precautions to protect your data, no internet-based platform can guarantee absolute security. In the unlikely event of a data breach that poses a risk to your personal data, 9bd9 will notify affected players without undue delay, describing the nature of the breach and the steps being taken to address it.

Data Retention

9bd9 retains your personal data for as long as your account is active and for a defined period after account closure, as required by applicable anti-money laundering regulations and operational necessity. We do not retain data for longer than is necessary for the purposes for which it was collected.

Retention Periods by Data Category

At the end of the applicable retention period, personal data is securely and irreversibly deleted or anonymised so that it can no longer be associated with any individual. Anonymised, aggregated data may be retained indefinitely for statistical and research purposes.

Your Privacy Rights

As a registered player on the 9bd9 platform, you have a number of rights regarding the personal data we hold about you. 9bd9 is committed to facilitating the exercise of these rights in a timely and transparent manner. To submit a data rights request, contact the support team at [email protected] with the subject line "Privacy Rights Request".

Right of Access

You have the right to request a copy of all personal data that 9bd9 holds about you. Upon receiving a verified request, 9bd9 will provide a structured summary of your data within a reasonable timeframe. Identity verification will be required before any data is released.

Right to Rectification

If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update basic contact details (such as your email address or phone number) directly within your account settings. For identity data corrections, a support request with documentary evidence will be required.

Right to Erasure

You may request that 9bd9 delete your personal data where it is no longer necessary for the purpose for which it was collected, or where you withdraw consent and there is no overriding legal basis for continued processing. Please note that erasure requests cannot be fulfilled where 9bd9 is required to retain data by law — for example, financial transaction records subject to anti-money laundering retention requirements.

Right to Restrict Processing

You have the right to request that 9bd9 temporarily restricts the processing of your data — for example, while you contest the accuracy of the data or while a complaint is being investigated. During a restriction period, 9bd9 will store but not actively process the relevant data.

Right to Withdraw Marketing Consent

Where you have given consent to receive promotional communications from 9bd9, you may withdraw that consent at any time by contacting the support team or by using the unsubscribe mechanism included in any marketing email. Withdrawal of marketing consent does not affect the lawfulness of any processing carried out before the withdrawal.

Policy Updates & Contact

9bd9 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, operational requirements, or applicable law. When material changes are made, we will notify registered players by email to their registered address or by displaying a prominent notice on the platform before the changes take effect.

The date shown at the top of this page ("Last Updated") reflects when the most recent revision was made. We encourage all players to review this Privacy Policy periodically to stay informed about how 9bd9 protects their personal data. Continued use of the 9bd9 platform after a notified update constitutes acceptance of the revised Privacy Policy.

Contact the 9bd9 Privacy Team

If you have any questions, concerns, or complaints about this Privacy Policy or about how 9bd9 processes your personal data, please contact our support team directly. All privacy-related correspondence will be handled in English and responded to within five (5) business days.

• Email: [email protected] (plain text — not a clickable link)
• Subject Line: "Privacy Enquiry" or "Privacy Rights Request"
• Response Language: English
• Response Time: Within 5 business days (Bangladesh Standard Time, UTC+6)
• Support Hours: 24/7 — our team is always available to assist